Upon selling our house and having to leave behind my washer and drier, I remorsefully purchased a brand new Samsung front load washer and dryer in the breakwater blue color of course.....plus pedestals. Here we are one month later, and my dryer is making a constant horrible noise.
I called Samsung to set up some sort of repair under warranty. After three different menu navigations, I speak with a representative who tells me to call back in 30 minutes because their computers are down. Nothing like customer service, right? I gave them 90 minutes (mostly because I forgot) and called back. Imagine that in rural Wyoming, they don't have a service center in our area...Shocking. The representative told me that in 2 to 3 days some service provider would call me to set up a time to look at/fix my dryer. Today, 4 days later, I get a call from a service center in Billings who tells me to call Samsung back to set up a different service provider because they don't travel to Wyoming. Oh my goodness...
This processes has got me thinking. In this case, I am calling someone who lives in some far far land, and hoping they are competent enough to provide someone to fix my dryer in Cowely, Wy. There is no back-up plan for this process because essentially the company is an Internet supplied company. What exactly will Samsung's plan be when they discover there is no one within 1000 mile of Cowley, Wy, who will come and fix my dryer? I doubt very much the president of Samsung will be knocking on my door to assure his product is working in my home because he probably doesn't even know how to operate a dryer.
If we don't keep depending on people and expecting them to build skills, who will be able to fix us when we are broken?
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